Copyright © 2024 Malcolm Thomas Computer Solutions Ltd.

Terms and Conditions

‘The solution often turns out to be more beautiful than the puzzle’

- Richard Dawkins

We all know that things can go wrong, so it is good to know that as and when they do, help is at hand.  We offer SLA (Service Level Agreement) led Remote Support and Retainer contracts at surprisingly competitive rates, and ad-hoc support where formal agreements don't really fit the bill.  All contracts can be tailored to suit your exacting requirements, routine server maintenance at a time to suit your business is normally included, and remote monitoring of mission-critical systems are scripted to alert us of any issues - often before anybody else is aware.  We also offer offsite backup facilities to all subscribing clients.

Here at MTCS, we aim to answer all incoming telephone calls before the phone has rung three times.  Calls are answered directly by long serving, friendly technical staff with a full understanding of the software and hardware they support.  Our Remote Access tools enable us to connect directly to your systems as and when authorised to own the problem and resolve it quickly.  Additional utilities provide visual communications as and when streamed information can assist.  This refreshingly straightforward, fuss-free approach ensures that you are not held in a queue for attention, you do not have to log a call and await a callback, you are always fully informed on the progress with your issue, and delays are kept to an absolute minimum to enable you to get back to the job in hand.  In the event that site visits are necessary, they are prioritised by agreement with you, and if we are not responsible for that visit, we will happily liaise with your support company on your behalf too.

To discuss your ongoing support requirements, please call us on 01933 651111 or email enquiries@mtcs.co.uk.  It will cost you nothing except your time, there's no obligation and we are sure we can help!

Ongoing

We can help!

Support