Helpful                                                                                                                                        Reliable                                                                                                                                        Adaptable                                                                                                                                        Responsive                                                                                                                                        Competitive                                                                                                                                        Communicative                                                                                                                                        Down to Earth

“We have worked with MTCS for over 25 years and have always found them to be extremely helpful, delivering a variety of services on time and within agreed budgets.  They have built specialised software applications from scratch, taken over applications built by others, worked with other suppliers and supported both their own and others applications.  They provide a very personal service and take great care to ensure that they understand what the customer wants, but also to suggest cheaper and more efficient ways to deliver the desired result.  I have absolutely no hesitation in recommending them.” 

Jon Hale

Chief Executive and Executive Director

Public Register

“As a consultant Project Manager, I have worked with many suppliers and rarely has it been a pleasure. MTCS stand-alone in their performance and attitude across all the elements that I believe an IT Partner should be judged against;

Customer Service – exceptional, the client is truly centric to their enthusiastic ethos

Communication – timely, appropriate and always well considered

Understanding – they always invest the time to understand the client and their goals, thus ensuring the solution is not only appropriate and of high standard but is forward thinking

Reliability – delivered on time and to cost, despite our ‘fluid’ requirements

Pricing – sensible, compared to the market

Ongoing Support – readily available, dedicated and above and beyond what they are contracted to undertake

MTCS is one of a handful of companies that I have worked with that I will recommend in future consultancies roles with every confidence that my companies reputation will be safe in their hands.

 

Mostly I would like to thank Malcolm and his team for being the one element of a complex programme that I always felt confident would be delivered on time, to a high standard and to agreed costs and more importantly it was and the post live support has been above and beyond what was expected.”

 

Tony Baker - Programme Manager Financial Services Sector

“We were introduced to MTCS as a part of our acquisition of The Police Healthcare Scheme in 2013.  Since then, we have worked closely with them to extend the scope and functionality of the bespoke application that continues to evolve at a rapid pace as we expand our business further.

With secure access to our Wide Area Network, MTCS provide Help Desk facilities to users of the Healthcare application suite, and work in cooperation with our technical team to resolve issues that go beyond that remit.

We are very happy with the service that MTCS provides for us.  Their understanding of our business sector and the scope of their technical ability gives us the level of confidence we demand.  Together with their responsiveness and adaptability to change we are happy with their suite of services.”

Chris Sproston

Head of IT Architecture & Development

“I have recently retired from a lifetime in financial services, and for most of my journey, Malcolm Thomas looked after every aspect of our computer requirements - in fact he still does in my ‘retirement’!  His dedication and enthusiasm helped us to be in front of the crowd in respect of IT, and his legendary ‘simple’ explanations gave us a vision.  We were early adopters of Paperless Office and Wrap Platform technologies and were confident in the knowledge that if we had a problem, ‘Malc’ would solve it!

Malc and his team understand the importance of client first and honesty principles which are important to all businesses. Their knowledge is encyclopaedic and they are not afraid to express an opinion. My son is now using Malc for IT advice in his fledgling business and I am happy that he too is with someone he is able to trust completely.”

Barry Lee IFA

“We’ve been using various services provided by MTCS for over five years now, and I’m pleased to report that they continue to maintain the same exacting standards that they promised to us on day one.  MTCS started by maintaining our existing standalone equipment, and as our business grew and we expanded into new premises, they ensured that downtime was kept to an absolute minimum by working out of hours to a prepared and risk-assessed plan.  They continue to provide network management, remote support and help line facilities today.

Recently, we engaged MTCS to design our online ‘Configurator’.  As usual, they delivered exactly what they promised by working hand in glove with third party graphic designers and our own in-house CAD technicians.  The net result is a fully functional, attractive application that we understand - with scope for future enhancement when we are ready.  In summary, we are very satisfied with MTCS, so of course I have no hesitation in recommending their services.”

Phil Whitehouse

Managing Director

“What a relief to find an organisation who don’t preach, but listen, advise and deliver!

MTCS have from day one understood our business requirements, provided a straightforward and coordinated approach, and streamlined our systems, ensuring that we remain ahead of the game at all times.  Their simple, practical solutions have enabled us to minimise delays by introducing secure communication channels for all types of paperwork with the unexpected and increasingly useful bonus of mobile access to promotional materials and working schedules for staff while they are out of the office - thank you.” 

Louise Armstrong

Cheam Kitchens, Bedrooms and Bathrooms Ltd.

“Over the last 20 or more years, Malcolm and his colleagues at MTCS have repeatedly proven to be an ideal partner to work with.  They always go that extra mile to really understand your business requirements and the need to find a solution that will suit you (and your budget).  Their people skills are fantastic, and they really understand that there is more to changing an IT systems than simply installing hardware and developing and deploying software to run on it - it’s also about the people!  I have no hesitation in whole-heartedly recommending their services to any company.”

Julie Moores FCMI

Study Support Mentor

Leicester City Council

“I have been involved with MTCS since 1990 when we initially installed a Police Pension Calculator and forecasting utility that they had developed in conjunction with another Federation.  Since then, MTCS have designed and managed a bespoke suite of programs for us that includes membership management and a private healthcare scheme with an integrated accounting system. They also worked with us to create a comprehensive Credit Union accounting system that went on to support and manage one of the largest merged organisations in the UK.

My main lasting thought about MTCS is their ability to have the solution as and when I perceived a need, mainly as a result of their constant monitoring of whatever applications we were using at the time, and the open, honest and cooperative relationship we maintained throughout that period.”

Dave Raine

Retired Chairman Northumbria Police Federation

Retired Director and Treasurer Police Credit Union Ltd